Two separate subscriptions
Your membership is one subscription. Each prescribed protocol, if a physician writes one, is another. Cancelling one does not automatically cancel the other, and the app shows both separately.
First charge and monthly billing
Your first charge at signup covers your blood panel and physician review. Monthly membership billing begins when your protocol does. Memberships then renew monthly on the same calendar day.
Cycle reminders
Before the renewal that starts each new 90-day cycle we email a reminder at least 14 days ahead, so there is time for your blood test, goal review and physician review. In other months you receive a receipt when we charge.
Changing plans
Move up or down at any time. Your data and history follow you across every tier. An upgrade takes effect immediately and is prorated; a downgrade takes effect at your next renewal so you keep the testing allowance you already paid for.
Cancelling
Cancel in the app or by email at any time. Cancellation is effective through the moment of the next charge — you keep access for the period you have paid for, and you are not charged again. We do not require a phone call to cancel.
AZZA Medical is not a medical provider and does not practice medicine. Medical services are provided exclusively by independently licensed physicians of our partner physician network and their affiliated professional entities.
Compounded drugs are not FDA-approved and have not been evaluated by FDA for safety or effectiveness.
This is not emergency care. AZZA Medical does not provide urgent or emergency medical services. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room.
Questions about this document: legal@azzamedical.com